Artificial intelligence is currently finding its way into almost every organization. The range of tools is growing rapidly, and expectations are high. But many managers have realized that although new opportunities are emerging, everyday working life isn’t automatically getting any easier. The issue often isn’t the technology itself. Instead, the real challenge is how to integrate new AI tools into existing processes. The greatest benefit rarely comes from adding another tool, but from integrating AI directly into specialist applications so that employees can use it precisely where they need support.
Many organizations are facing a similar situation: additional AI tools are being introduced alongside existing specialist applications. Information is transferred between different systems and employees switch back and forth between applications. At the same time, questions arise about data protection, traceability and responsibilities. This often results in exactly what should have been avoided: additional complexity.
The actual added value of AI-powered applications is therefore not created by as many functions as possible, but by their seamless integration into existing work processes. AI should be available where the work is already taking place, not in an additional application.
This is exactly the approach that Diartis Solutions AG adopted with CASEnet. This specialist case management solution is used by municipalities, cantons, institutions and organizations to systematically record, process and document cases when working with people.
CASEnet has been expanded to include Momo, an AI-powered assistant that supports specialists directly within their usual working environment. Employees can use the Momo AI tool directly for case management and for various process steps such as drawing up reports, making journal entries, writing correspondence or finding documents. The specialist remains responsible when it comes to content and judgement. Momo provides support, but doesn’t assume any technical responsibility.
The close integration of the specialist process and the AI application makes all the difference. Employees can avoid copying data or using additional AI programmes because they have all functions available directly in their case management software, in a secure and protected environment.
The most successful digital solutions are rarely created purely conceptually. They evolve most effectively where technology meets the practical challenges of everyday work. Together with proarbeit AG, Diartis Solutions AG developed a virtual assistant in real application scenarios. The experiences of the customer’s employees directly shaped the ongoing development. The result isn’t just another AI application – it’s a business solution that’s geared towards specific case management requirements.
This close dialogue between practice and development or customer and supplier led to the delivery of functions that create real added value.
Especially in organizations that work with sensitive personal data, having high-performance AI alone is not enough. It must also be used responsibly. Data protection, information security, transparency and traceability are key requirements for the successful use of AI.
That’s why Diartis Solutions AG attached particular importance to integrating the virtual assistant directly into the existing specialist solution when developing Momo. This allows organizations to take advantage of artificial intelligence without building additional data silos or shadow processes. This aspect is becoming increasingly important, especially for authorities, municipalities, social institutions and organizations with high data protection and compliance requirements.
By creating reports more quickly, preparing information more efficiently and supporting recurring writing tasks, time is freed up for activities that cannot be automated: organizations gain time for discussions, assessments and personal support, i.e. for working with and for people. This is the greatest benefit of the integrated AI solution: it relieves the administrative burden and gives specialists the freedom to carry out their content-related activities.
The key question isn’t whether artificial intelligence is used, but how it is used. Organizations benefit most from AI applications that are seamlessly integrated into existing specialist processes and support employees where their work takes place. With its virtual assistant Momo, Diartis Solutions AG shows how this approach can be successfully implemented in a modern case management solution: practical, privacy-focused and developed together with innovative customers.