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Post Sanela Health Ltd operating company Integrated treatment thanks to the electronic patient record

Digital Health
Digital Public Service Electronic Patient Record
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Giving members of the public the key to their healthcare data and enabling service providers to deliver healthcare more effectively – those are the goals that Swiss Post has set itself. The operating company Post Sanela Health AG operates and offers the electronic patient record (EPR) throughout Switzerland. In January 2025, it took over operation of the EPR reference community in the canton of Ticino. Swiss Post’s e-Health platform is the technological basis for the EPR.

At Sanela, the focus is on customer benefits
To make opening an EPR as simple as possible, residents can open Sanela’s EPR fully online and free of charge in 13 cantons throughout Switzerland – including for children or people under legal guardianship. Since May 2024, Sanela has made the digital vaccination record (vaccination module) available to its users in the EPR. Radiological findings can also be processed in the EPR as structured data. And, as of recently, users can access their health data in the EPR securely and conveniently at any time and from anywhere via the EPR app. With Swiss Post as its technology provider, Sanela is working on other new EPR functions, such as the eMedicationPlan.

Boosting the digitization of the Swiss healthcare system
We are building the infrastructure to ensure the accessibility of all stakeholders in the healthcare sector. Sanela-Connect connects all stakeholders in the healthcare sector to the Sanela EPR platform via a technical connection. This ensures compliance with legal requirements regarding EPR connectivity, and attractive B2B and B2C communication options can be used via the same connection. For example, documents can be exchanged in a structured way between different healthcare facilities and reports from the primary system are automatically uploaded to the EPR.

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