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Services Helpful and reliable – from maintenance to problem solving

Services

Our range of services provides you with all the information you need to resolve technical issues quickly and efficiently. We offer you a transparent insight into our project management, personal training and individual remedial training – completely tailored to your needs. You can also contact us at any time via our support hotlines and our central Jira ticket system.

Project management

Project management

Professional services for greater efficiency and optimal project results

  • Project management
  • Onboarding process
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Service Desk

Reliable support services for quick and successful problem resolution

  • Ticket system
  • Remote maintenance
  • Support level
  • Support packages
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Service desk
Training

Training

Support for change management with efficient and needs-based training in the use of our tools for your employees.

  • Personal training
  • Individual remedial training
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Our service, the benefits for you

2341

Solutions truly adapted to administration

An approach based on understanding the public sector in Switzerland and guaranteeing tools that match your processes and requirements.
2156

Rapid development of skills in the teams

Targeted project support and training enable a smooth launch and long-term independence for users.
2362

Continuity and operational security

Reliable and fast support minimizes interruptions and ensures the daily operation of your services.

Our service quality in figures

4,6/5

Overall satisfaction with project management

99 %

SLAs met

100%

Centralized enquiries via the ticketing system

40%

Improvement in customer satisfaction between 2024 and 2025

« The new, fresh and intuitive user interface from the municipal ERP of Swiss Post Digital is very much appreciated by administrative staff – making work really enjoyable. »

Christian Hartmann, Municipal Clerk, Municipality of Wilderswil BE

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  • Andreas_Boeckli

    Andreas Böckli

    Chief Commercial Officer Eastern Switzerland
    Phone: 041 289 22 22
    Email adress: verkauf@dialog.ch
  • Locations

    Locations

    Wankdorfallee 4 - 3030 Bern
    Seebadstrasse 32 - 6283 Baldegg
    Rue du Technopôle 1 - 3960 Sierre
    Rue du Caudray 4 - 1020 Renens

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