Business mail between analog and digital
Today, many companies use several communication channels in parallel: traditional mail, email and various portal solutions. This leads to fragmented processes and increased administrative effort. At the same time, requirements for security and traceability are rising. The Digital Letter creates a solution that connects both worlds – digital and physical.
What ePost enables
With ePost, you can send your business mail digitally. You send documents digitally – and your recipients receive them automatically, either digitally or as a physical letter.
Swiss Post handles delivery and automatically selects the best channel. For you, this means one consistent sending process, regardless of how your recipients can be reached.
How to get started
Getting started with ePost is simple and can be done step by step.
Start right away – no integration needed (SmartSend)
Many companies begin with the web solution SmartSend.
You can upload and send documents directly – no installation or integration required:
- Register your company
- Verify your address
- Upload and send documents
This allows you to send your first items digitally within minutes – directly in your browser.
Integrate into existing systems (oneAPI)
For companies with higher volumes, ePost can be integrated directly into existing systems such as ERP or CRM via oneAPI.
This allows you to automate your sending processes:
- Send documents directly from your systems
- Manage shipments centrally
- Track delivery status
| SmartSend | oneAPI | |
| Best for | SMEs that want to start quickly | Companies with higher volumes |
| Getting started | Directly in the browser | Integration into existing systems |
| Technical effort | None | Depends on your setup |
| Typical use | Single mailings, small volumes | Automated bulk mailings |
| Examples | Invoices, letters, invitations | Payroll, batch mailings |
| Main benefit | Ready immediately | Fully automated |
| Access | Discover SmartSend | Discover oneAPI |
Typical use cases
Most companies start with existing standard processes:
- Invoices
- Payroll statements
- Contracts
- Customer communication
This allows you to digitize step by step without changing your processes completely.
What changes in everyday work
With ePost, manual work around sending mail is reduced:
- No printing or enveloping
- No physical mailing process
- Fewer media disruptions
At the same time, delivery remains flexible: recipients receive documents digitally or as a physical letter.
Benefits for businesses
- Simple process
One digital process replaces multiple steps - Reach all recipients
Automatic delivery – digital or physical - Less effort
Fewer manual tasks - Secure and traceable delivery
Shipments are protected and documented - Cost efficiency
Lower printing and postage costs
How sending works
The process is straightforward:
- Create your document
- Send it digitally
- Delivery happens automatically
Swiss Post takes care of everything in the background – including printing and mailing if needed.
Frequently asked questions
- Do I need to adapt my existing systems?
No. You can get started without integration. - What if recipients are not reachable digitally?
The item is automatically delivered as a physical letter. - Is the delivery legally compliant?
Yes. Digital deliveries are secure and fully traceable.
Conclusion
The Digital Letter expands the possibilities of business communication and combines digital and physical delivery in one consistent process. Companies can get started flexibly and digitize their sending processes step by step.
