Digitization for municipalities of all sizes Efficient administration through integrated solutions

Many municipalities are confronted with a similar situation: Existing software solutions are no longer being developed further or no longer meet today's requirements. At the same time, expectations of digital services and efficient processes are increasing. In the specific case of the municipality of Agarn and other municipalities in the region, this led to the need to evaluate a new, future-proof solution.

The municipality was faced with key challenges:

• Replacing outdated systems and ensuring future viability

• Harmonizing processes across several municipalities

• Introducing modern, digital working methods (e.g. paperless working, home office)

• Ensuring a smooth transition without major productivity losses

It quickly became clear that digitalization is not just an IT project, but an organizational transformation that affects processes, collaboration and culture.

The participating municipalities opted for the integrated solution from Swiss Post Digital Government to digitalize their administrative processes in their entirety.

The decisive factors for this decision were in particular

• the future viability and continuous further development of the solution

• the high level of user-friendliness in day-to-day administration

• positive experiences of other municipalities with the introduction

A concrete example of the rapid effectiveness is the introduction of digital workflows (e.g. in the accounts payable process), which significantly reduced manual and paper-based processes.

The implementation was structured:

• comprehensive data migration with minimal manual effort

• practical training directly on the municipality's real data
• Gradual introduction with parallel operation for security

Swiss Post Digital Government supports municipalities not only technologically, but also methodically from evaluation to successful implementation.